Seldom do Steve or I take the time to express in writing our satisfaction regarding a business arrangement, but seldom are we impressed enough to find it necessary to do so. we find this gesture necessary with black forest. As you know, we have dealt with many contractors in the past, and we are all too familiar with promises never received. Both you and your crew went beyond the call of duty with the details and inevitable problems that arise during a renovation process. From beginning to end, you promptly resolved each problem or concern with a new and improved solution. As homeowners, it’s difficult and somewhat frightening, to enter into a venture such as this – not only because of the expense, but also because of the uncertainty in visualizing exactly what an idea on paper will look like in reality. And in the end, it truly becomes a matter of trust in your contractor. When we look at the end result of “that idea on paper” we are so glad that we put that trust in you, and chose black forest. We found ourselves thinking back to past experiences with other companies, and realizing what a nightmare this could have been. I assure you, we won’t miss the upheaval, the never-ending sawdust, or the endless decisions, but we will surely miss the interaction with you and your people. They are the cream of the crop for quality craftsmanship, but also, some of the nicest people we have ever met. Black Forest is absolutely in a league all their own. Many thanks to you and everyone involved for making this renovation such an enjoyable experience.
– Steve and Cheryl (Troy, MI)